Buy anywhere, return everywhere
Managing online returns in-store can be tricky, but it doesn’t have to be. The Fluent Retail Omni-Channel Returns solution provides one platform for returns across all your channels, allowing fast processing in-store, integrated refunds and a user-friendly process.
Whether the item was bought online, in-store or through a mobile app, our solution provides a single platform for all returns. Make it easy for customers and your store associates with one platform.
Our system manages full and partial returns and supports major tender types for refunds, including PayPal, credit card and gift vouchers.
The Fluent Retail system is configurable to support RMA pre-authorisations, paid and free returns, partial or full refunds and can support product inspections.
We help you know what inventory has been returned before it hits your warehouse, so you can quickly put it online for sale.
A bad returns process can massively impact your customers’ inclination to repurchase – so making it simple and easy to return omni-channel orders is essential.
You can view the status of returns across all channels to help you with your longer term business planning via our central Admin Console.
Once an item has been returned we help minimise staff handling and shipping costs and make it easy for store associates, including automatic courier bookings and label generation.
Our solution helps streamline the resale process, whether you choose to sell and ship from store, or return to the distribution centre.