We collect personal information from you in a variety of ways, including when we provide our products and services to you. This includes information or opinions which are reasonably capable of identifying individuals, whether or not such information is true or recorded in a material form (“Personal Information”).
We use your Personal Information for the purposes for which the information is collected.
The type of Personal Information that we may collect and use depends on the type of dealings that you have with us and includes your name, address, email and telephone number. When you are online, we collect information regarding the pages within our website which you visit and what you click on. As a general rule we do not collect sensitive information.
We use your information for marketing and for client relationship purposes. Your contact details may be used to contact you to inform you about our products or services, promotions, competitions, events or surveys as well as to improve our products and services. We may send this information by mail, email, SMS and telephone.
You can opt-out, at any time, of receiving these communications from us by emailing us [email protected] or by using the unsubscribe facility that we include in our electronic messages (ie email or SMS).
We may receive from or disclose your Personal Information to our related bodies corporate, service providers, third party contractors, agents or suppliers from time to time to help us to provide and market our goods and services to you and to perform functions on our behalf. Examples of such third parties include call centre operators, software contractors, email/sms broadcast providers, marketing and analysis organisations, hosting companies, web developers, internet service providers, customer support providers, fulfilment companies, external business advisors (such as auditors and lawyers), research and data analysis firms and third parties who provide prizes for competitions or special offers (“Authorised Third Parties”).
In all circumstances where your Personal Information is disclosed, we will take such steps as reasonable in the circumstances to ensure that these overseas parties undertake to protect your privacy, treat your personal information securely and otherwise complies with the relevant Australian Privacy Principles in relation to the personal information.
We may disclose any information, including your Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, governmental request or industry code. We may also exchange information, including your Personal Information, with other companies and organisations for credit fraud and risk purposes.
We may use personally identifiable information in aggregate form to improve our goods and services including our website and make it more responsive to the needs of our customers.
We strive to ensure the security, integrity and privacy of your personal information. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.
Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Accordingly, despite our reasonable endeavours, we are unable to ensure or warrant the security of any personal information transmitted to us. Accordingly, all personal information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the personal information. If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information.
We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete.
You have a right to access the Personal Information we hold about you, and to request corrections, by contacting our Privacy Officer and if we deny access in some circumstances we will tell you why.
We reserve the right to charge a reasonable fee for this service to meet our reasonable costs in providing you with details of the information we hold about you.
To request access, please contact our Privacy Officer as set out at the end of this document.
Cookies are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies can facilitate a user’s ongoing access to and use of a site. They allow us to track usage patterns and to compile data that can help us improve our content and target advertising.
But you should note that Cookies may be necessary to provide you with features such as merchandise transactions or registered services. If you reject our Cookies, you may still use our website, but you may be limited in the use of some of the features and this may affect the functionality of our site.
We will not disclose your Personal Information to any third party (other than our Authorised Third Parties) without your consent in writing, unless otherwise required by law or permitted herein.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our website or to the aforementioned third parties; any transmission is entirely at your own risk.
We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
Please contact our Privacy Officer to ask for access to your information or if you have a complaint concerning your information or if you would like more information about our approach to privacy.
This site is operated by ParcelPoint Pty Ltd (“we” or “us”)